Responsible Gambling at Grand Mondial Casino
At Grand Mondial Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.
Our Commitment
Grand Mondial Casino takes responsible gambling seriously. We actively work to prevent problem gambling by providing tools, resources, and support to all our registered players. Our platform complies with responsible gambling standards and cooperates with recognised organisations dedicated to player welfare.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or depression
- Lie to friends or family about your gambling habits
- Borrow money or sell possessions to fund gambling
- Feel restless or irritable when not gambling
- Chase losses by continuing to gamble after losing
- Neglect work, family, or personal responsibilities due to gambling
If any of these signs apply to you, we strongly encourage you to seek help immediately.
Responsible Gambling Tools
Grand Mondial Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits can be decreased immediately and increased only after a 7-day cooling-off period.
Session Time Limits
Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.
Loss Limits
Define the maximum amount you are willing to lose within a set period. This helps you stay within your personal budget.
Reality Check
Enable periodic reminders that display how long you have been playing and how much you have spent during your current session.
Self-Exclusion
If you feel you need a break from gambling, you can request a self-exclusion period of 6 months, 1 year, 2 years, or 5 years. During this time, your account will be suspended and you will not be able to access any gambling services on our platform. To request self-exclusion, contact our support team at [email protected].
Account Cooling-Off
If you need a short break, you can request a temporary cooling-off period of 24 hours, 7 days, or 30 days. Your account will be deactivated for the chosen duration.
Account Closure
You may permanently close your account at any time by contacting our customer support team.
Protecting Minors
Grand Mondial Casino strictly prohibits gambling by anyone under the age of 18. We take all necessary measures to prevent underage gambling, including age verification checks during registration. If you share a device with minors, we recommend using parental control software to restrict access to gambling websites.
Recommended parental control tools include:
Help and Support in New Zealand
If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage all players to reach out to the following organisations:
-
Problem Gambling Foundation of New Zealand
Website: www.pgf.nz
Helpline: 0800 664 262 (available 24/7, free call within New Zealand) -
Gambling Helpline New Zealand
Website: www.gamblinghelpline.co.nz
Phone: 0800 654 655 (available 24/7, free call within New Zealand)
Text: 8006 -
Lifeline New Zealand
Website: www.lifeline.org.nz
Phone: 0800 543 354 (available 24/7) -
Gamblers Anonymous New Zealand
Website: www.gamblersanonymous.org.nz
Tips for Gambling Responsibly
- Set a budget before you start playing and stick to it
- Only gamble with money you can afford to lose
- Never chase your losses
- Take regular breaks during gaming sessions
- Do not gamble when you are upset, stressed, or under the influence of alcohol
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
- Treat gambling as entertainment, not as a source of income
Contact Our Responsible Gambling Team
If you have any questions about our responsible gambling tools or need assistance, our dedicated support team is available 24/7.
- Email: [email protected]
- Live Chat: Available directly on our website
This Responsible Gambling page was last updated in June 2026. Grand Mondial Casino reserves the right to update this policy at any time in accordance with applicable regulations and best practices.
